Before sorting out QA, a concept is explained first, and many problems can be understood.

Like Apple Pay, Samsung Pay is a service that digitizes a physical credit card. The actual consumption is still that credit card, so many transactions, amounts, whether foreign countries can be swiped, what cards can be swiped in this store, and a single transaction can be used. The question of how much to swipe... is to follow the rules of the credit card and the bank, not necessarily related to Samsung Pay. For example, the whole family can only swipe a new card, which is the result of strategic cooperation. I think it is the same in any pay.

In addition, questions such as why the Costco card cannot be added, why the transparent card cannot be added, why China Trust does not support... are related to the bank's strategy, and there is no scientific answer, but it is believed that there are new cards or new cards. When the bank supports it, Samsung or the bank will announce the news.

In fact, the official has quite detailed QA, you can refer to

Samsung Pay official website:

From supported models, how to install, BU7462SFVM-TR usage process, supported stores to bank discounts, whether it can be used abroad...etc, there is QA. Scroll to the bottom of the FAQ, from introduction, card registration and security, in fact, almost all the questions that everyone will ask at the first time are listed. You can climb here first.

【Installation/Support Questions】

Q: Why are the 2016 and 2017 versions of the Galaxy A5 and A7 supported, but not the A8?

Samsung said that it is expected to open support in the second half of 2017. The exact time will be announced on the official website. I think in addition to the official website, Samsung Pay App should also be announced, so pay more attention to the notice.

Q: Can S6 and S6 edge support Samsung Pay in foreign countries (such as US and UK), but only S6 Edge+ can be used in Taiwan?

The mobile phones supported by Samsung Pay will be opened according to the credit card consumption environment of each country, because the S6 and S6 Edge models only support NFC and do not support the MST function. In the S6 series, only the S6 Edge Plus, a mobile phone that supports both NFC and MST card swiping, is currently available in Taiwan.

Q: When will C9 Pro support Samsung Pay?

C9 Pro is a special product for Taiwan, Hong Kong and Macau, not a global product. Samsung Pay currently only supports global standard products.

Q: When will Gear S2 and S3 support Samsung Pay?

Gear S2 does not support, but Gear S3 is expected to open support in the second half of 2017, and the exact time will be announced on Samsung's official website.

Q: I can't find Samsung Pay on my phone...

First check whether your Samsung phone supports it. Currently, the ones that are supported in Taiwan are: Galaxy S8, S8+, S7, S7 edge, S6 edge+, Note 5, A5/A7 [2017] and A5/A7 [2016] sold in Taiwan, a total of 10 Galaxy phones.

(renew:)

For the Galaxy S8/S8+ series, the Samsung Pay service is preloaded into the phone, there are two ways to install it

1. Go to the application menu and tap the Samsung Pay icon to automatically download and install the Samsung Pay App.

2. You can also search for Samsung Pay in Google Play and install and download it yourself.

For other supported models, you need to upgrade the firmware to get Samsung Pay. Please click "Settings" > "Software Update" to check whether the latest version is installed on the current phone. If not, please update it first.

After the update, go to the application menu and click the Samsung Pay icon to automatically download and install the Samsung Pay App

The registration process requires iris (S8, S8+) or fingerprint authentication. It is more convenient to add this in the settings of the mobile phone. In addition, a Samsung account is also required. It is recommended to prepare first.

In addition, one of the steps in adding a card is to contact the bank for verification (via text message or phone call), so please make sure that the mobile phone has a signal (or payment) during the process of adding a card, and you can receive text messages and make calls.

Q: Can the same credit card be installed in different mobile phones at the same time?

Yes, the same credit card can be registered on different mobile phones, including Apple Pay/iPhone, but how many can be used may depend on the bank's regulations.

Q: How to delete the added credit card?

In Samsung Pay, tap Credit Card > tap the memu button with three dots in the upper right corner to delete the credit card.

Q: If I have already signed, but want to change the signature style, how can I change it?

The signature in Samsung Pay cannot be changed. If you want to change it, please delete the card, re-bind the card and sign.

Q: When using SMS authentication, the above phone number is no longer in use, what should I do if I cannot receive the verification code?

Had to call the bank to ask customer service to help you, or reset the SMS door number.

Q: What should I do if I forget the PIN code of Samsung Pay? How can I reset the PIN code used for transactions?

For security reasons, if you forget your password, it is recommended to download and install Samsung Pay again and set it up again.

Q: How to reset fingerprint?

Settings > Lock Screen & Security > Fingerprint Scanner > Manage Fingerprints > Edit > Remove the original one, and then add a new fingerprint. After adding, remember to turn on fingerprint recognition in Samsung Pay.

Q: If my phone is sent for repair and restored to the original factory settings, will the card in Samsung Pay still be there?

After restoring to the original factory settings, the card information will be deleted along with it, so you need to re-download Samsung Pay, re-add a credit card, and re-authenticate with the bank.

Before sending it for repair, it is recommended to click on Samsung App > Settings > Reset the app and then send it back. After the repair is complete, or if you have a new phone, you can start over from the installation of the app and set it up again.

Q: How many credit cards can I add to Samsung Pay?

Up to 10 sheets.

In addition, when I want to add a card in Samsung Pay, I have encountered a problem that keeps showing: Unable to connect to the server at present, please try again later... If you also have Android Pay installed in your phone, then remove Android Pay first. Try again. Not sure if it's the other way around, but after removing Android Pay I was able to add cards.

After adding your Samsung Pay card, put Android Pay back in.

【Transportation / Membership Card / Credit Card】

Q: When will EasyCard and All-in-One Card be added to Samsung Pay?

When asked this question at the Samsung Pay launch press conference, Samsung mentioned that they have negotiated with the four major e-ticket companies, including EasyCard, All-in-One Card, Aijin Card, Happycash, etc., and are waiting for headquarters resources and back-end System integration will take 3 to 6 months. I believe Samsung will announce it when there is support-related news.

Q: When will the membership card function open (Carrefour, Tsan Khun...)?

Samsung said that it is expected to open gradually in the second half of 2017, and is currently actively negotiating with various channels, and the follow-up confirmation will be updated as soon as possible.

Q: If I report the loss of my physical card, can the same card in Samsung Pay still be used?

No, reporting the loss means that the bank has stopped the transaction function of this credit card, so no matter what kind of pay it is used, it cannot be used.

Q: If I delete the bound credit card in Samsung Pay, can the physical card still be used?

This has no effect. What is deleted in Samsung Pay is only the electronic credit card, which will not affect the transaction rights of the real card/card number.

【Use problem】

Q: The store said that it only supports Apple Pay, but does not accept Samsung Pay?

Basically, if you have Samsung Pay or PayWave stickers, you can. In fact, the principle of NFC induction is the same. You should also have Apple Pay. In addition, Samsung Pay also supports magnetic stripe card readers. More, if the clerk says no, if it's not that the store can't use the credit card, let's see if we can let you try again.

When sensing, you can pay attention to whether the NFC position of the mobile phone and the card reader is correct. The NFC position of the Samsung mobile phone is usually set in the middle of the mobile phone, at the upper and lower positions of the LOGO on the back.

In addition, the NFC sensor may be affected by different metal materials. It is recommended to use the original Samsung protective case to provide the best mobile payment experience.

Q: The store only has traditional magnetic stripe swiping machines, but does not accept Samsung Pay MST induction?

The magnetic stripe card reader is the MST technology supported by Samsung Pay, and it should be swipeable.

If you can't succeed, you can pay attention to the mobile phone close to the magnetic stripe swiping position to make the magnetic stripe (MST) induction work. Or ask the store owner if this credit card can be used at the store.

Q: When both Samsung Pay and Android Pay are installed on the phone, the Android Pay message pops up when using Samsung Pay?

During the process of installing Samsung Pay, you will be asked if you want to set Samsung Pay as default, set it here. If it was not set at the beginning of the installation, select Reset application and set it again.

Q: After the payment is completed, did not receive the consumption notification immediately?

This is more related to the bank. You may separately ask the bank customer service if the transaction is successful, or whether you have applied for the service of mobile phone notification every time you swipe your card.

Q: When using Samsung Pay, should NFC be always on?

No, NFC is automatically turned on when Samsung Pay is turned on, and NFC is turned off automatically when Samsung Pay is turned off, so there is no need to manually switch NFC on and off.

Q: Can I swipe the card in installments at the same time when paying with Samsung Pay at the store?

At present, Samsung Pay only supports general consumption, because the bank has not yet supported the value-added service of using credit card installments in storefronts. In the future, after the development of the banking system is completed, credit card installments will be supported.

Q: The credit card I bound has the EasyCard function, why can't it be used in convenience stores/MRT?

Because the E-ticket functions such as EasyCard, All-in-One Card, etc. are not yet supported, at present, such Combo cards can only use the functions of credit cards.

Q: How long can the spending records in Samsung Pay be kept?

One month from the time of purchase.

【safe question】

Q: Is it safe to put a credit card in the phone? Will it be stolen? Will Samsung collect my spending/payment data?

First of all, what is added to the mobile phone is not your real card number, but a set of electronic card numbers generated after coding. During the transaction process, only VISA can decode (know the corresponding card number), and this code is an isolated chip / In a secure element, normal programs or malware cannot access the secure element.

Samsung also does not store card numbers, personal information, payment information...etc on the server. Your information is still in the bank.

And Samsung KNOX will scan your device to check whether it is safe. In order to protect your payment information, Samsung KNOX will prohibit Samsung Pay from being used in compromised devices.

Furthermore, the sensor must be unlocked with a password or fingerprint before the transaction, which is another checkpoint.

Q: What should I do with the credit card in Samsung Pay if my phone is lost?

If your phone is lost, you can first go to Samsung's official website on your computer and use the "Find My Phone" function on the web page to remotely lock or remove Samsung Pay. If you are not at ease, you can call the bank to suspend the credit card transaction.

So no matter what kind of pay is used, it is strongly recommended to set up fingerprint unlocking and turn on the function of finding my phone.

Q: If I want to sell the mobile phone, will the card information in Samsung Pay be cleared together after restoring the factory settings?

Yes, after restoring the factory settings, the card information in Samsung Pay will be cleared.

Uninstalling Samsung Pay will delete the card information and need to reload.

In fact, Samsung Pay (or the three existing Pay), in addition to credit cards, can also add membership cards and even debit cards. After these cards, as well as EasyCard... such electronic transportation cards are integrated in the same way, mobile phones with Pay will become very convenient, and because of biometric protection, to a certain extent, Pay on mobile phones will become very convenient. , possibly even safer than a physical card.

Before the end of July and the end of August, the supported banks still have discounts for swiping Samsung Pay. Before swiping the card, you can pay attention to the information on Samsung's official website or the bank's official website. Small discounts are also good.